Privacy policy


All data subjects whose personal data is gathered and processed in accordance with the privacy notice and in compliance with the EU General Data Protection Regulation 2016/679 (“GDPR”) and national laws implementing GDPR and any legislation that replaces it, in whole or in part, and any other legislation relating to the protection of personal data.


The Data Protection Officer / GDPR Owner is responsible for ensuring that this notice is made available to data subjects prior to Midwinter Solutions Ltd collecting/processing their personal data.

All Employees/Staff of Midwinter Solutions Ltd who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention, and their consent to the processing of their data is secured.

Who we are

Midwinter Solutions Ltd is committed to ensuring that your privacy is protected in accordance with GDPR. We are an organisation that collects personal data from you, and in turn this makes us a Data Controller. Midwinter Solutions Ltd will use your data to provide you with our services, which in turn also makes us a data processor.

With regards to why we collect the data and what we do with it, we will use your data to establish your requirements and provide you with our services.

If you are interested in acquiring our services, we will use the details you have provided us with, allowing us to fulfil your requirements.

Our Data Protection Officer / GDPR Owner and data protection representatives can be contacted at the following email address:

Information that we collect

Midwinter Solutions Ltd processes your personal information to understand your needs and provide you with a better service.

The personal data that we collect from you is:

  • Full name
  • Business email
  • Registered address
  • Contact telephone number
  • Service requirements
We collect information by:
  • Telephone conversations
  • Emails

The personal data we collect will be used for the following purposes:

    • We will use your data to help us service your enquiry.
We will use your data to help us manage any service you take out with us.
If you opted in for marketing in the future in regards to products we offer, we will only contact you on your preferred method with details of products or updates from Midwinter Solutions Ltd.

    Our legal basis for processing personal data:

    • If you decided to enter into a business agreement with Midwinter Solutions Ltd, under the contract we will need to process your details to service your requirements
    • We store your personal data as part of our legal obligation for business accounting and tax purposes and may also be obliged by law to disclose your personal data to a regulatory body or law enforcement agency as part of these legal obligations.
    • We store your data for the purposes of providing you with information about Midwinter Solutions Ltd services.

    By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.

    Consent is required for Midwinter Solutions Ltd to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

    You may withdraw consent at any time by sending us an email to;


    There may be occasions when Midwinter Solutions Ltd are required to pass your personal data onto a third party in order to fulfil our services.

    Midwinter Solutions Ltd will not pass on your personal data to any other third parties without first obtaining your consent.

    How long we keep your data

    Midwinter Solutions Ltd only ever retain personal information for as long as necessary and follow the retention periods and legal requirements that is set within the industry’s regulations.

    In some cases (for example, where we have your personal details for marketing related purposes) we may retain your information for a longer period; we will advise you of this at the time by confirming this by email. You also have the opportunity to opt out by emailing and confirming your instructions.

    Your rights

    You have the right to access any personal information that Midwinter Solutions processes about you and to request information about;

    • What personal data we hold about you
    • The purpose of the processing
    • The categories of personal data concerned
    • The recipients to whom the personal has/will be disclosed
    • How long we intend to store your personal data for 
    • If we did not collect the data directly from you, information about the source
    • Update any incomplete or inaccurate data about you
    • Request that any information held is erased to restrict processing in accordance with data protection laws

    If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept safe.

    Safeguarding measures

    Midwinter Solutions Ltd takes your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction which include encryptions and password protection.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Lodging a Complaint

    In the event that you wish to make a complaint about how your personal data is being processed by Midwinter Solution Ltd, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Midwinter Solutions’ data protection representative, the Data Protection Officer.The details for each of these contacts are:
    Data Protection Officer
    Midwinter Solutions Ltd
    10 Granary Wharf
    Wetmore Road
    Burton on Trent
    DE14 1DU

    Tel: +44 (0)207 477 2229